Privacy Policy

Last updated: February 25, 2025

Introduction Information We Collect How We Use Your Information Sharing Your Information Data Security Data Retention Your Rights and Choices International Data Transfers Children's Privacy Changes to This Privacy Policy Contact Us

Introduction

Myrica Pay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and money transfer services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

This Privacy Policy applies to information we collect:

On our website and mobile application
Through email, text, and other electronic communications
When you use our money transfer services
When you interact with our advertising and applications on third-party websites and services

Information We Collect

We collect several types of information from and about users of our Services, including:

Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

Name, email address, phone number, and postal address
Date of birth, government-issued identification, and tax identification numbers
Financial information such as bank account details, credit card numbers, and payment history
Biometric identifiers when used for identity verification
Information about the recipient of money transfers, including their name, address, and contact information
Transaction details, including amounts, dates, currencies, and purposes of transfers

Non-Personal Information

We also collect non-personal information, including:

Browser and device information, including operating system, device type, and IP address
Usage data, such as pages visited, time spent on the Services, and features used
Location data when you permit our mobile application to access location services
Cookies and similar tracking technologies that help us understand how you interact with our Services

Information Collection Methods

We collect information in the following ways:

Directly from you when you provide it to us (e.g., when you register, complete forms, or contact us)
Automatically as you navigate through our Services (e.g., through cookies and analytics tools)
From third parties, such as business partners, identity verification services, and fraud prevention services

How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and improve our Services
To process transactions and send notices about your transactions
To verify your identity and prevent fraud or other illegal activities
To comply with legal and regulatory requirements
To respond to your requests, questions, and concerns
To personalize your experience and deliver content and product offerings relevant to your interests
To send marketing communications if you have opted to receive them
To analyze usage patterns and trends to better understand and improve our Services
To protect our rights, property, or safety and the rights, property, or safety of others

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

Performance of a contract: To fulfill our contractual obligations to you
Legitimate interests: To operate our business and provide our Services, where our interests do not override your fundamental rights and freedoms
Compliance with legal obligations: To comply with applicable laws and regulations
Consent: When you have given us specific consent to process your data for a specific purpose

We may share your information in the following circumstances:

With service providers and partners who help us operate our business and provide our Services
With financial institutions, payment processors, and correspondent banks to facilitate transactions
With identity verification services and fraud prevention services to verify your identity and prevent fraud
With regulatory authorities, law enforcement agencies, and other governmental bodies when required by law
In connection with a business transaction such as a merger, acquisition, or sale of assets
With your consent or at your direction

Affiliates and Subsidiaries

We may share your information with our affiliates and subsidiaries for the purposes described in this Privacy Policy.

Third-Party Service Providers

We may engage third-party service providers to perform functions on our behalf, such as:

Payment processing and currency exchange
Identity verification and fraud prevention
Customer support services
Analytics and marketing services
IT and cloud services

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Security

We have implemented appropriate technical and organizational measures designed to protect the security of your personal information. We use a combination of physical, electronic, and procedural safeguards, including:

Encryption of sensitive data both in transit and at rest
Strict access controls and authentication mechanisms
Regular security assessments and penetration testing
Employee training on data protection and security practices
Physical security measures at our facilities

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Account Security

You are responsible for maintaining the confidentiality of your account credentials. We strongly recommend using a strong, unique password and enabling two-factor authentication when available. Please notify us immediately if you become aware of any unauthorized access to or use of your account.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide Services to you
Legal obligations that require us to keep certain data for a specified period
Statutes of limitations, pending or potential litigation, or other legal requirements
Whether retention is advisable considering our legal position (such as for regulatory compliance, security, fraud and abuse prevention, or accounting purposes)

When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Data Portability

You may request access to your personal information that we hold and, in some cases, request that we provide this information in a portable, machine-readable format.

Correction

You may request that we correct inaccurate or incomplete personal information that we hold about you.

Deletion

You may request that we delete your personal information in certain circumstances, subject to legal and regulatory requirements.

Restriction and Objection

You may request that we restrict processing of your personal information or object to certain processing activities.

Consent Withdrawal

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.

Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject cookies, but this may affect the availability and functionality of our Services.

How to Exercise Your Rights

To exercise your rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request. We will respond to all legitimate requests within the timeframes required by applicable law.

International Data Transfers

Myrica Pay operates globally, which means your personal information may be transferred to, stored, and processed in countries other than the one in which you reside. These countries may have data protection laws that are different from those in your country of residence.

When we transfer your personal information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection, such as:

Using standard contractual clauses approved by relevant regulatory authorities
Transferring to countries that have been deemed to provide an adequate level of protection
Implementing appropriate technical and organizational measures to protect your personal information

By using our Services, you consent to the transfer of your personal information to countries outside your country of residence, subject to appropriate safeguards.

Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and, where required by law, by sending you a notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.