Help Center

Find answers to common questions or get in touch with our support team.

Frequently Asked Questions

Transfer times vary based on destination, amount, and payment method. For many popular corridors, transfers arrive in minutes. Bank transfers typically take 1-2 business days, while cash pickups are often available instantly. You'll always see the estimated delivery time before confirming your transfer.

Our fees depend on the amount you're sending, the destination country, and your payment method. We're always transparent about our fees and exchange rates - you'll see the exact fee and total cost before confirming any transfer. We typically charge between 0.5-3% of the transfer amount.

To send money, you'll need your recipient's full name as it appears on their ID, their contact information, and depending on the delivery method, their bank account details or preferred cash pickup location. For first-time users, you'll need to create an account and verify your identity.

You can cancel a transfer if it hasn't been picked up or deposited yet. Log into your account, go to the transaction history, select the transfer you want to cancel, and follow the cancellation instructions. Modifications to recipient details need to be made before the transfer is complete.

Yes, we use bank-level encryption and security protocols to protect your data and transactions. We're fully compliant with international financial regulations and implement strict verification procedures to prevent fraud and unauthorized access to your account.

We accept debit cards, credit cards, bank transfers, and in some regions, digital wallet payments. Payment options may vary depending on your location and the destination country for your transfer.

You can track your transfer in real-time through your Myrica Pay account. We'll also send notifications via email or SMS at each stage of the transfer process, including when the money is available for pickup or has been deposited.

If you notice an error in the recipient information before the transfer is complete, you should cancel the transfer immediately. If the transfer has already been processed, contact our customer support team as soon as possible, and we'll work with you to resolve the issue.

Yes, transfer limits vary based on your verification level, the destination country, and local regulations. New users typically start with lower limits, which increase as you verify your identity and establish a transaction history with us.

You can sign up for an account on our website or mobile app. You'll need to provide your email address, create a password, and verify your identity by providing some personal information and a valid government-issued ID.

For basic verification, you'll need a government-issued photo ID (passport, driver's license, or national ID card) and proof of address (utility bill or bank statement less than 3 months old). Some transactions or higher limits may require additional verification.

Click on the 'Forgot Password' link on the login page. Enter the email address associated with your account, and we'll send you instructions to reset your password. For security reasons, password reset links expire after 24 hours.

Other Ways to Reach Us

Email Support

For general inquiries and support: [email protected]

Phone Support

Available Monday to Friday, 8am - 8pm EST

+1 835 226 8352

Office Locations
Headquarters:

40 Wilkinson Road
Freetown, Sierra Leone

US Office:

Lansdowne, PA
United States

Africa Office:

Gaborone, Botswana

Live Chat

Available 24/7 through our mobile app and website when logged in.

Response Times
  • • Email: Within 24 hours
  • • Phone: Average wait time under 5 minutes
  • • Live Chat: Usually immediate

Help Guides

  • 📝 Getting Started with Myrica Pay
  • 🔒 Account Security Best Practices
  • 💸 How to Send Your First Transfer
  • 🌎 Understanding Exchange Rates
  • 📱 Using the Mobile App

Help Guides

  • ▶️ How to Create an Account
  • ▶️ Verifying Your Identity
  • ▶️ Sending Money Step-by-Step
  • ▶️ Managing Recipients
  • ▶️ Setting Up Payment Methods

Download Resources

📄
User Guide PDF

3.2 MB

📊
Fee Structure

1.8 MB

🔐
Security Guide

2.5 MB